Customer Survey

First National Bank appreciates you – YOU are a valuable customer

Which location did you visit?

Headquarters (next to Beall’s)
Highway 71 (in front of HEB)
Main Street Bastrop
Spring Street Drive-in
Cedar Creek
Smithville
Elgin
Called In

The Bank Employee these comments are about:

  (Enter Name)
  I don’t know their name.

Please answer all that apply:

 

Yes

No

N/A

I was greeted by a bank employee.

Employee was efficient, well trained and knowledgeable.

Employee was friendly, courteous and called me by name.

Employee had the authority to take action and make decisions.

The Bank was flexible in meeting my individual needs.

Yes

No

N/A

Bank lobby hours are convenient for me.

Drive-in banking hours are convenient for me.

Yes

No

N/A

The Bank’s phones are answered quickly, efficiently, and with a friendly tone of voice.

When I am transferred by telephone to another department or employee, the transfer is smooth and efficient.

It is easy to conduct business by telephone when I need to transfer funds or make inquiries.

Yes

No

N/A

Tellers are accurate and error free.

Monthly statements are accurate and arrive on time, easy to understand and easy to balance.

If or when an error occurs, it is quickly and courteously corrected.

Yes

No

N/A

Loan decision was made promptly and in a timely manner.

Any loans or lines of credit I maintain with the Bank are accurately processed.

Yes

No

N/A

The Bank’s ATM’s are convenient and easy to use.

The Bank’s ATMs always work and respond quickly.

Yes

No

N/A

I frequently use Call First to check my balance.

The Bank’s internet banking services are beneficial to me.

I currently receive the Bank’s Fraud newsletter.

 

Yes

No

N/A

Bank facilities are neat and clean.

Parking lots are well maintained and convenient.

Letters and correspondence are neat and businesslike.

Employees are well dressed and professional.

Yes

No

N/A

The Bank has all the products and services I need.

The Bank’s savings, money market, CDs and investment accounts are excellent.

Interest rates on investment products are competitive.

Loan rates are fair and competitive.

Compared to other financial institutions, the Bank offers the best combination of products and services for my needs.

If you answered "No" to any statement above, please explain:

I wish the bank also offered:

I would strongly recommend the Bank; somewhat recommend the Bank;   not recommend the Bank.

If I were opening a new account tomorrow, I would only consider First National Bank; shop around; definitely use another financial institution.

If I were in need of a loan, I would only consider First National Bank; shop around; definitely use another financial institution.

Overall, First National Bank has an excellent image and reputation; an average image and reputation; a poor image and reputation.

The one thing I like best about First National Bank is:

The one thing I like least about First National Bank:

Overall, First National Bank’s quality of service is:
excellent    above average    average    below average    poor

I would like the Bank to provide me with more information about:

Thank you for taking the time to complete this survey. Please provide your name & address below.

Name:
Address:
City:
State:    Zip Code:

  

^back to the top