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The First National Bank of Bastrop (FNB) is committed to protecting customer privacy. When a customer opens an account with us, that customer provides us with private financial and personal information, and we are committed to maintaining the confidentiality of that information. Our customers are not only protected by federal and state laws but by FNB’s commitment to uphold both the spirit and the letter of those laws. Our commitment is described in this Customer Privacy Statement. Also included with this Policy is our Privacy Notice.
The FNB maintains information and data about our customers for several reasons. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so we can provide you with quality products and superior service.
Accuracy of Information
Keeping your information complete and accurate is very important to us, and we employ reasonable measures to ensure the accuracy, timeliness, and thoroughness of this information. If you think any information we have about you or your account(s) may be incorrect, please notify us immediately. We will make appropriate corrections as quickly as possible.
Sharing Customer Information
FNB is not affiliated with any other companies with which we would share any of your financial information. The bank is owned by holding companies, Bastrop Holdings, Inc. and Bastrop Bancshares, Inc. Bastrop Bancshares is a one-bank holding company which performs no other function than ownership of the bank.
Sharing Information with Other Companies
Although we are committed to protecting our confidential information about you, occasionally we may be required to or find it necessary to provide information about you and your finances to other companies with whom we do business.
For example, we are required to share your financial information with parties named in a lawsuit or administrative action when we are served with a subpoena or court order and with federal or state regulatory authorities, such as banking examiners or the Internal Revenue Service, as authorized by federal or state law. Consistent with the practice of other financial institutions, we also share information about you and your account(s) with us with reputable credit reporting agencies as authorized under federal law and with others who may receive certain information from us under particular circumstances, but only as lawfully permitted or required.
Further, we may contract with other reputable companies to process your transactions, service your accounts, and to offer you additional products and services.
Customer confidentiality is emphasized in our new employee orientation program. Our employees are aware of their responsibility with respect to customer information through orientation programs, special training programs, and our policy on ethics. Access to customer information is available to employees only to perform their job responsibilities.
Protection of Information
FNB is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
Our commitment to safeguard your privacy also extends to the Internet. If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.
Our Online Banking partner may collect general information on our Website visitors simply to help us provide banking and other financial services to you online. They collect certain information on our behalf for security and statistical purposes. The information collected for these purposes may include:
- The Internet address (referral site) which brought you to our web site;
- The date and time you access our site;
- The name and version of your web browser;
- The Internet service provider you used when you accessed our site;
- Your Internet Protocol (IP) address; and
- The pages visited in our Website.
In the future, we may use aggregate, general, non-personally identifiable information to help us market our products and services that may be of interest you.
Additional information about IP addresses and cookies are provided below.
Internet Protocol (IP) Addresses
An IP address is a number that's automatically assigned to your computer whenever you're on the Internet. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address.
When collecting information for us, our Online Banking partner ("our provider") does not link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous. Our Online Banking partner may use IP addresses to audit the use of our site. They can and will use IP addresses to identify a user when necessary for security purposes.
What is a Cookie?
A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Online Banking. For your security, we do not store any of your personal information in our cookies. The cookies used in our Online Banking system and Website are further described below.
Online Banking Cookies
Our Online Banking partner uses encrypted cookies that do not pass to your computer’s hard drive. Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only our Online Banking provider can read the information in these cookies. The cookies for Online Banking simply provide another level of security for our Online Banking product. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your password. Our Online Banking partner does not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the Online Banking system.
When registered users login to the Website, our provider sends an additional cookie called a "per-session" cookie or "server-side" cookie. This "server-side" cookie resides in the browser and is only used by our provider to monitor the session by a unique identification number. This cookie is used for security purposes and you must allow your browser to accept the "server-side" cookie to use the Website.
When you click on advertisements of 3rd party merchants within the Website, they may also send you a cookie to collect general non-personally identifiable information. You do not have to accept these cookies to use the Website.
In the future we may send you email notices for certain required disclosures if you choose to accept electronic disclosures or statements. We may also send you emails to market our products and services that may be of interest you. We may also provide you an opportunity to subscribe to a newsletter; however, we will always provide you an opportunity to opt-in or opt-out of these advertising promotions if required by law. Our Online provider may send emails as an agent on our behalf.
External 3rd Party Links
Our Website has numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers.
Third party merchants may collect personal information from you when you visit their sites. For example, they collect personal information from you when you provide billing information or send them an email. Some third party merchants may also send you a cookie to collect data on your Internet usage and preferences. When you click on advertisements at third party sites, the advertising company may also send you a cookie. With the exception of our online service provider, we do NOT have access to the information collected by any third party, nor can we control how they use this information. If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly.
First National Bank of Bastrop has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a "need to know" basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We offer secure messages through our Online Banking service. You should use the secure message service anytime you send us sensitive personal information.
Our Online Banking service provider has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us process your banking transactions over the Internet. They have developed a top-of-the line security system to ensure your customer information is protected on the Internet and within the Online Banking environment.
If you would like to know what information we have collected in connection with your use of our products and services, including Internet based products and services, please contact us 512-321-2561 or
First National Bank of Bastrop
489 Hwy 71 W
Bastrop, TX 78602
After reviewing the information, if you believe any of the information is in error, contact us either by phone or email email@example.com, or send a letter that explains the alleged discrepancy. This email will not be sent securely, so please do not include any personal account information. If the information is incorrect, we will work with you to ensure your information is promptly updated.
In addition, if you believe any information that First National Bank of Bastrop or our online provider has collected about you has been used for an improper purpose; please contact us at firstname.lastname@example.org. This email will not be sent securely, so please do not include any personal account information. Explain your concerns in as much detail as possible so that we may take any appropriate action.