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FNB New Online Banking
On October 17, 2018, First National Bank will be upgrading your online banking experience! Our new intuitive platform will allow you to bank anytime, anywhere—from desktop, mobile, or tablet devices.
It is important that you either update or validate your contact information before the conversion in order to enable you to log into the new system. You can update your contact information online, by phone, or in-branch.
As always, contact us with any questions, comments or concerns—we want our account holders’ transition into our new virtual banking experience to be as smooth as possible.
- First Time Login Instructions
With the upgrade, all of your account details will be carried over. Your User ID will remain the same. However, you will be prompted to reset your password and other security information.
- Login from www.fnbbastrop.com with current credentials.
- You will be prompted to select a contact method you would like to receive your Secure Access Code.
- Once you receive this code, you will enter it and then be prompted to reset your password:
- Must contain a minimum of 8 alpha/numeric/special characters in length
- Must have at least one alpha and one numeric character
- Must have at least one special character (& + _ % @ ! $ * ~)
- Must have at least one uppercase and one lowercase
- You will be given the option to register your device. If the device is private, you can register it to save time on future logins. We do not recommend registering a public device.
NOTE: If first time login is from the mobile app, you will be required to download the update from the App Store or Google Play Store. Once you have downloaded it, the background will be white instead of blue.
Ensuring Uninterrupted Access
To ensure there are no interruptions in your account access please log in to Online Banking prior to October 3, 2018 and confirm the following:
- Email Address
- Telephone Number
- Mailing Address
What if I do not have access to the phone or email account contacts listed?
You must have access to at least one of the listed contacts to log in for the first time or register a browser device. If you need immediate access, contact us. After you verify your identity, FNB can add a new contact method.
- Important Dates
System Unavailable to Access Available to Access Online Banking Tuesday, October 16, 2018 at 3:00 p.m. CST Wednesday, October 17, 2018 at 10:00 a.m. CST Online Bill Pay Tuesday, October 16, 2018 at 3:00 p.m. CST Wednesday, October 17, 2018 at 10:00 a.m. CST Quicken & Quickbooks Tuesday, October 16, 2018 at 3:00 p.m. CST Approximately a week after October 17.
- Features & Enhancements
Here are a few of the new features we’re especially excited about:
- Improved mobile app offering the same functionality and appearance as desktop online banking
- Online banking enrollment available as soon as account is opened
- Convenient Touch ID sign-on to mobile app
- Debit Card On and Off feature that protects accounts if card is temporarily misplaced
- Enhanced balance alerts of important events occurring on your account via email or text
- Real time person-to-person account transfers
- Account-to-account functionality, with the ability to transfer money to outside accounts
- Waived monthly fee for consumer Bill Pay accounts
- Personal financial management tool: a single log-in to see cash flow, spending trends, assets, debt, and budgets
- Business banking improvements
- Spanish language functionality following launch
- As well as all the other FNB online banking services you depend on: viewing detailed account activity, mobile deposit, e-statements, text banking, secure messaging, ATM & branch locator, and more.
Why is First National Bank changing my online banking?
We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.
When will the upgrade take effect?
The online banking upgrade is scheduled for October 17, 2018. Please note that online bill pay may be unavailable in the days immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.
Is there any action required to start using the new experience?
Yes, it is important that you either update or validate your contact information before October 3, 2018 in order to enable you to log into the new system. You can update your contact information online, by phone, or in-person.
Will I have to re-register for online banking?
No, if you already registered, you will still have access. You will need to setup a new password.
Will my scheduled transfers convert over to the new system?
Yes, your scheduled transfers will convert over to the new system; however, we encourage users to verify this information.
Will my balance alerts convert over to the new system?
No, you will need to set these up again by going to “Settings” then “Alerts” in the navigation menu.
Will my transaction history transfer over to the new system?
Yes, you'll have access to 12 months of transaction history on October 17 and eventually up to 24 months as history is built.
Will I have access to my e-statement history?
Yes, if you are an e-statement subscriber, you will have access to up to 13 months of e-statements on October 17 and eventually up to 24 months as history is built. To subscribe to paperless e-statements, please click the “E-Statement” item on the navigation menu once you login.
Is there an online resource for help?
Yes, there is a “help” button available in the menu and video tutorials coming soon.
I use Quicken downloads, is there any action I need to take?
Yes, click here for conversion instructions.
I use QuickBooks, is there any action I need to take?
Yes, click here for conversion instructions.
Are there minimum browser requirements for this new system?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Minimum browser requirements are IE 11, Firefox – Version 24, Chrome – Version 30, and Safari – Version 6. Anything below these requirements will not provide functionality.
I registered my browser or device during a previous login, but now I need to register it again. Why?
There are several possible reasons that you may need to register a browser or device again, including your browser settings are configured to delete cookies, your browser cookies for online banking were removed, your account requires a secure access code each time you log in, etc. For security reasons, we reset all active registrations for all users.
How do I remove the registration from a device?
On a computer browser, you delete all Internet browser cookies or the browser cookies for online banking. See your browser help for information about deleting cookies. On a tablet or smartphone, the registration information is automatically deleted when you delete the mobile banking app.
Can I use this on my phone/tablet?
Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.
Will I be able to update my App or will I need to download a new one?
For Apple users: Apple users will be able to obtain the new version of our app by simply updating their existing app. Once you have updated it, the background will be white instead of blue.
For Android users: You will be required to download the new version of our app from the Google Play store. Once you have downloaded it, the background will be white instead of blue.
What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.
- Online Banking Tutorials