Mobile FNB

Get anywhere, anytime access to your accounts using your mobile phone!

With Mobile FNB, you have access to view account details, history,  balances, and can make immediate internal transfers.  If you are signed up for Online Bill Pay, you can even pay bills from your smartphone!

Mobile banking will provide you with the convenience and security you need to meet your on-the-go lifestyle!  Whether you prefer banking via text (SMS) messages, web browsing using our mobile site www.mobilefnb.com, or by downloading First National Bank's Mobile App, there's a mobile banking solution to fit your needs!

Questions?  Click here to refer to our Mobile Banking Service FAQs or view our Mobile demo.

 

Can't make it by the Bank to deposit that check?   With Mobile Deposit just snap a picture of your check using your iPad or smartphone!

Questions? Click here to refer to our Mobile Deposit FAQs.

 

Ready to download FNB's Mobile App? 

If you are not a current Online Banking customer, you must enroll in Online Banking before you can access your account information using our Mobile App.

iPhone Users: Click here

iPad Users: Click here

Android Users: Click here

With On-Device Enrollment, downloading FNB's Mobile App has never been easier!

On-Device Enrollment allows Online Banking users to download our mobile app and activate it directly from their mobile device, without having to log in to Online Banking to retrieve an activation code.

In order to complete activation from your mobile device, you must correctly answer the security questions presented.

Please note: Enrollment for text banking still requires an activation code.  Log in to Online Banking, click on the User Services tab and find the Mobile Enrollment link to obtain a code for text banking.

 

Mobile Banking Service FAQs

Q:  What is the First National Bank mobile banking service?

A:  Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.  If you are signed up for Bill Pay, you can even pay bills from your smartphone!

 

Q:  What is the First National Bank text banking service?

A:  Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to First National Bank's shortcode, 96865.

 

Q:  Can I use both text banking and mobile banking on my phone?

A: Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.

 

Q:  How much does this service cost?

A: There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.

 

Q:  Do I need a text message or data plan?

A: Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

 

Q:  Will the mobile banking service work on all mobile devices?

A: Mobile banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone, Android and BlackBerry. Both mobile web and mobile applications can be found by entering the mobile web URL (www.mobilefnb.com) in your phone's browser.

 

Q:  I'm not enrolled in Online Banking.  Can I still use Mobile FNB?  

A:  You must first enable your bank account(s) for online banking before using mobile.

 

Q:  What accounts can I access with Mobile FNB service?

A:  Mobile FNB allows you to access any of your  accounts available for access within Online Banking.

 

Q:  How secure is Mobile FNB?

A:   First National Bank's mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us at 512-321-2561 during regular business hours.

 

Q:  Will I receive unsolicited text messages?

A:   No. You will only receive text messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts

 

Q:  What happens if I get a new mobile device or change my phone number?

A:  If you get a new mobile device or change phone numbers, be sure to return to Mobile Banking website via your PC and update your mobile device profile in the Mobile Banking Center. We recommend removing your old device and re-enrolling your new device.

 

Q:  What if my device is lost or stolen?

A:   If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service.  Additionally, sign on to online banking and disable or remove your phone.

 

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Mobile Deposit FAQs

Q:  How do I enroll in Mobile Deposit?

A:   In order to access First National Bank’s Mobile Deposit product, you must first be an Online Banking customer and have downloaded FNB’s mobile app, available for both iPhone and Android users and now also available for iPad users. 

 

Q:  How do I endorse a check for Mobile Deposit?

A:   In addition to your signature, all checks deposited using Mobile Deposit should also contain the following:

               For FNB Mobile Deposit Only

Note: Failure to properly endorse your deposited check may result in your deposit being rejected.

 

Q:  How do I deposit a check using Mobile Deposit?

A:   Simply follow the directions on your mobile device.  You will be directed to place the check on a flat surface with a dark background and good lighting.  You will also be asked to read and agree to the notice regarding mobile deposit fees and daily cut-off times.  Then simply tap on the appropriate box to photograph the front and back of the check.  Complete the deposit amount, account to deposit the check into, and an email address if you would like a receipt emailed to you before you click to continue. 

Note:  The email receipt is automatically generated from monitor@encenta.com.

 

Q:  Are there fees associated with using the Mobile Deposit product?

A:  Yes.  You will be assessed a $1.00 fee per check deposited.  Please note, however, that fees will accumulate and your account will only be debited once per month.

 

Q:  Are there limits to the number of items or amount that I can deposit through Mobile Deposit?

A:  Yes.  Customers are limited to 3 deposits aggregating to $1000.00 or less per business day.  Additional limits are as follows:

  • 7-Day Limit: (last 7 consecutive calendar days) 5 deposits aggregating to $2,000.00 or less.
  • 30-Day Limit: (last 30 consecutive calendar days) 10 deposits aggregating to $5,000.00 or less.

 

Q:  What is the daily cut-off time?  Are deposits available for immediate credit?

A:  The daily cut-off time is 4:00 pm CST.  Deposits made before 4:00 pm CST will typically be available on the next business day. 

Note:  Items deposited will not be available for viewing on Online Banking until daily processing is complete.  Processing days for Mobile Deposit are Monday through Friday, excluding Federal holidays.

 

Q:  How can I keep my mobile device secure?

A:   For more information on how to protect your mobile device, refer to 10 Ways to Protect Your Mobile Device.

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