E-Statements FAQ

Q: What is electronic-only statement delivery?
A:
Electronic-only statement delivery is a feature that offers monthly account statements and disclosures in an electronic format only rather than in paper format. If you opt-in to this feature, then you will be notified by email when your account statements will be ready.

Q: How will I be notified when my statement is ready?
A:
You will be notified by email when your monthly statement is ready. The email will read as follows:

Your online statement is ready for viewing. Please log in to First National Bank of Bastrop Internet Banking to retrieve your statement.

Please contact us promptly if you note any discrepancies or need further information regarding your transactions. Any questions or errors you may discover regarding electronic transfers must be brought to our attention within 60 days after the statement delivery date. Your statement is deemed delivered as of the date of this email notification. 

In case of errors or questions, please contact The First National Bank of Bastrop. Thank you.

Q: How is the information on my electronic-only statement different from that of my paper statement?
A:
There is no difference between the information on the electronic and paper versions of your monthly statement.

Q: After I opt-in for electronic-only statement delivery, can I change my mind and cancel the service at any time?
A:
Yes. You can always opt-out of electronic-only statement delivery. The opt-out buttons are present on the Search Statement page.


Q: Can I opt-in for some accounts but not all?
A:
Yes. If you have more than one Internet Banking account (e.g., Checking and Savings), you can opt-in for electronic-only statement delivery for any account of your choice.

For example, if you have checking and savings accounts, then you can opt-in to have electronic-only statement delivery for your checking account only. You will receive email notification that your checking statement is ready to be viewed electronically. You will continue receiving monthly paper statements for your savings accounts in the future.

To opt-in for electronic-only statement delivery for some accounts, do the following: On the Accounts page, click the statements link in the Make A Selection section next to the account you want e-statements on. Click the Accept button on the disclaimer page, enter a valid email address, and then click the Submit for this Account button to opt-in for electronic-only statement delivery for that particular account. If you have both a checking and a savings account, then click the Submit for All Accounts button to opt-in for electronic-only statement delivery for all of your accounts. You will receive email notification that your statement is ready to be viewed at the next statement cycle.

Q: How do I opt-out of electronic-only statement delivery?
A:
If you have opted-in for electronic-only statement delivery, you will see Opt-out buttons on the Search Statement page. Click either the Opt Out for this Account or Opt Out for All Accounts buttons.


Q: How do I find a particular monthly statement?
A:
On the Search Statement page, enter the month and year of your statement. The Internet Banking system stores all statements up to two years. 

Q: How long do you store all monthly statements?
A:
Two years.

Q: Can I save the statement on my PC?
A:
Yes. You can download your monthly statement to your PC. The file will be labeled stmtMMYY.txt, where MM is the month and YY is the year of your statement. You can open the statement using Notepad or any Word Processor.

Q: Can I print my statements?
A:
Yes. On the Account Statement page, there is a Print Statement button that you can use to print you monthly statement.

Q: On the Electronic Statement Delivery Request page, what are the buttons "Submit for this Account" and "Submit for All Accounts" for?
A:
You can choose to opt-in for electronic-only statement delivery for a particular account or for all of your accounts. For example, if you accessed the Statements page by clicking the statements link in the Make A Selection section for your checking account, then the Submit for this Account button refers to opting-in for electronic-only statement delivery for that particular account. If you have both a checking and a savings account, then clicking the Submit for All Accounts button will opt-in for electronic-only statement delivery for both accounts.

Q: Can I still opt-in for electronic-only statement delivery, if I don't enter an email address?
A:
No. You must have a valid email address to opt-in for electronic-only statement delivery. The Email Address field is required and will generate an error message if the page is submitted with the field blank.

Q: On the Electronic Statement Delivery Request page, what happens if I use a new email address that is not on record at The First National Bank of Bastrop?
A:
On the Electronic Statement Delivery Request page, if you enter a new email address, it will be updated on the system. You will also receive an email at your new and old email address to confirm the email address change.

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